Privacy Policy

Joshful Apps Private Limited is committed to maintaining robust privacy protections for its users. Our Privacy Policy is designed to help you understand how we collect, use, and safeguard the information you provide to us and to assist you in making informed decisions when using our Service.

For purposes of this Agreement, the “Site” refers to the Company’s website, which can be accessed at https://www.dhol.ai, or through our mobile application (“App”).

“Service” refers to the Company’s matchmaking and matrimony services accessed via the Site and App, which enable users to create profiles, connect with other verified users, and use AI-based compatibility features.

The terms “we,” “us,” and “our” refer to the Company. “You” refers to you, as a user of our Site or our Service. By accessing our Site or App, you accept this Privacy Policy and the Terms of Use and consent to our collection, storage, use, and disclosure of your Personal Information as described below.

Information We Collect

We collect both “Personal Information” and “Non-Personal Information.”

Non-Personal Information includes data that does not personally identify you, such as device type, browser, IP address, usage statistics, referring/exit pages, and cookies.

Personal Information includes identifiable details such as your name, email address, date of birth, gender, marital status, profile photographs, phone number, location, and other information submitted through the registration and verification process.

Information Collected via Technology

When you use our Service, we automatically receive and record information from your browser or mobile device, including:

• IP address, browser type, and operating system
• Device identifiers and usage patterns
• Time and date of access
• Referring and exit URLs
• Cookies and similar tracking technologies

Cookies help us understand user preferences, maintain session continuity, and improve our matchmaking algorithms. We may use both persistent cookies (stored until deleted) and session cookies (expire when the browser closes).

Information You Provide by Registering for an Account

To create and maintain a Dhol profile, you must register using your email address, phone number, and government-issued photo ID for verification. Users also provide personal details such as age, gender, religion, profession, family information, and photographs. By registering, you authorize us to collect, store, and use this data in accordance with this Privacy Policy.

Children’s Privacy

The Site and Service are intended only for users aged 21 years and above. We do not knowingly collect information from minors. If we learn that a user under the age of 21 has registered or provided information, we will delete such data immediately. If you believe we have collected information from a minor, please contact us at hello@dhol.ai.

How We Use and Share Information

Personal Information

We use your Personal Information to:

• Create and manage your profile
• Verify your identity and ensure user authenticity
• Provide and improve matchmaking services
• Communicate with you about your account, updates, or promotions
• Ensure safety, security, and compliance with law

We do not sell or rent your Personal Information to any third party. We may share limited data with trusted service providers (e.g., hosting, analytics, or email delivery partners) who assist in operating our platform. These providers use your information only as directed by us and in line with this Privacy Policy.

We may also disclose information when required by law, to prevent fraud, enforce Terms of Use, or protect users’ rights and safety.

Non-Personal Information

We use Non-Personal Information to:

• Analyze usage trends and improve our Service
• Customize the user experience
• Maintain and optimize system performance

This data may be aggregated and shared with third-party analytics partners but does not identify individual users. In the event of a merger, acquisition, or business transfer, your data may be part of the transferred assets, and the acquiring entity will continue to protect your information consistent with this policy.

How We Protect Information

We implement appropriate security measures to protect your information from unauthorized access, loss, or misuse. These include encryption, firewalls, secure servers, and restricted employee access.

Your account is password-protected. We recommend keeping your credentials confidential and logging out after each session. While we strive for the highest level of protection, no system is completely secure. By using our Service, you acknowledge and accept this inherent risk.

Your Rights Regarding Personal Information

You have the right to:

• Access and review your stored information
• Request data export under the Digital Personal Data Protection Act, 2023 (India)
• Delete your account and request data removal
• Opt out of marketing communications via unsubscribe links or in-app settings

Data is retained for three (3) months after account deletion and then permanently erased unless required by law for longer retention.

Links to Other Websites

Our Site or App may contain links to third-party websites or applications. We are not responsible for their privacy practices or content. This Privacy Policy applies only to information collected through Dhol. We encourage users to review the privacy policies of external sites before providing personal data.

Changes to Our Privacy Policy

We may update this Privacy Policy periodically. Any significant changes will be communicated via email or posted prominently on our Site. Substantial updates take effect 30 days after notification; minor clarifications apply immediately. We recommend checking this page regularly for updates.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us:

Email: hello@dhol.ai
Phone: +91 9073003030
Registered Office: Joshful Apps Private Limited, Kolkata, India